Enterprise Implementation Manager

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

Job Overview:

As an Enterprise Implementation Manager, you will join the Coursera + Udemy Professional Services team to manage onboarding projects for our Enterprise clients. As part of the Professional Services team, you will work in close partnership with Customer Success to lead newly signed customers through a structured 8-12 week onboarding journey, from initial platform configuration and integration through to early adoption and handoff to their Customer Success Manager. In addition to delivering exceptional onboarding experiences, you will contribute to shaping the practice itself and helping elevate the quality and consistency of the team’s work.

About your skills

• Consulting: You are recognized as a go-to expert both internally and by your customers. You bring a sophisticated strategic lens to every engagement, helping customers connect their learning investment to measurable business outcomes. You proactively identify risks and opportunities that others may overlook, and you help shape how the onboarding practice continues to evolve.
• Customer Engagement: You build deep, trust-based relationships with senior stakeholders, including executives and key decision-makers, navigating complex organizational dynamics with confidence. You read the broader context of a customer’s business and adapt your approach to influence outcomes that benefit both the customer and Udemy.
• Customer Success: You think beyond the onboarding window, connecting early adoption patterns to long-term retention, expansion, and renewal outcomes. You bring a strategic understanding of what drives customer value at scale and actively contribute to how the team defines and measures success.
• Project Management: You lead complex, multi-stakeholder onboarding engagements with minimal oversight, managing competing priorities, resolving cross-functional dependencies, and keeping engagements on track even in ambiguous or fast-moving situations. You help define and refine the frameworks and processes the team uses to deliver consistently.

What you’ll be doing

• Lead end-to-end onboarding engagements for Coursera and Udemy’s most strategic newly signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey
• Develop and tailor onboarding plans that connect customer learning goals to measurable business outcomes, ensuring a strong foundation for long-term success
• Deliver strategic consultations alongside hands-on training and product walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO
• Manage complex, multi-stakeholder onboarding engagements, proactively navigating competing priorities, cross-functional dependencies, and organizational change
• Ensure a seamless, well-documented transition to the assigned Customer Success Manager, equipping them with the insights needed to drive ongoing retention and growth
• Contribute to the evolution of Coursera + Udemy’s onboarding methodology, including the development of scalable playbooks, frameworks, and best practices
• Capture and synthesize voice-of-customer insights to inform product development, service improvements, and broader go-to-market strategy

What you’ll have

While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:

• 4+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment, with a track record of leading engagements with customers.
• Demonstrated ability to manage multiple concurrent senior-level customer engagements with minimal oversight, navigating ambiguity and competing priorities effectively
• Strong communication and facilitation skills, with experience engaging and influencing stakeholders at all levels of an organization
• A technically curious mindset, with a willingness to develop fluency in platform tools and help customers navigate concepts such as single sign-on (SSO) and analytics
• A proven ability to connect onboarding outcomes to broader business goals, including retention, expansion, and renewal
• Experience contributing to the development of onboarding methodologies, playbooks, or team-wide processes
• A collaborative approach to cross-functional work, with the ability to influence without authority across Sales, Customer Success, and Product teams
• A…