Executive Business Partner

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Executive Business Partner.

About the job

This position is needed to scale the impact of the executives you support.

You will provide proactive calendar support, juggling multiple deliverables with competing deadlines and take effective action without knowing the full picture. You will partner with GTM executives to drive execution on team initiatives in support of business priorities. You will serve as a point person for both your executives direct reports and the administrative business partners in your organization. You will be a part of an incredibly talented team of Executive Business Partners and Administrators.

Responsibilities

In this role, you’ll:

• Partner with your executives to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed,
• Work independently and execute decisions on behalf of your executive while exercising discretion in committing time and evaluating needs.
• Manage complex travel on behalf of your executives (domestic and international), prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
• Act as a point person for your executives’ direct reports, building strong relationships across their team(s) to progress your executives’ priorities and identify any challenges.
• Plan agendas, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives
• Collaborate with your peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives.
• Develop a deep understanding of the overall business in order to support your leader and team and your own career development.
• Help plan and coordinate small, medium and large employee events. Take ownership of ideation and prior experience to create world class GTM offsites.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years’ experience supporting executives in a fast-paced environment with the ability to make good decisions in sometimes ambiguous environments with changing priorities.
• Superior attention to detail and high level of integrity and discretion in handling confidential information;
• Demonstrated abilities to build cross-functional relationships, partnering closely with leaders and peers, and keeping multiple teams and projects on track in parallel.
• Experience planning domestic and international travel including air travel, hotel accommodations, visa requirements etc
• Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.
• Proficient in common administrative tools (i.e. G-Suite, Zoom, Slack etc.)
• Excellent time-management skills, problem solving abilities, ability to anticipate needs and a master multi-tasker.

Desired:

• Previous support roles within the High Tech industry
• Understanding of business operating cadences and team requirements to align and maintain rhythms
• Prior experience with contract management and procurement processes
• Ability to conduct research, create reports or presentations
• Managing T&E expenses to budget
• Strong written and verbal communication skills
• Ability to think outside the box and know when to pivot as needed

Location

This role will be US remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be…