Remote Customer Service Representative - Independent Contractor

ShyftOff connects independent customer service professionals with opportunities to support leading brands across industries like healthcare, financial services, insurance, retail, and technology.

As an independent agent on the ShyftOff platform, you'll have opportunities to help customers answer questions, resolve issues, and deliver exceptional service, all from the comfort of your home.

Why Join ShyftOff?

• Choose your own schedule: Select available shifts in 30-minute increments. Accept opportunities that fit your life, with no minimum hour commitments.
• - 100% remote: Provide customer service from home, without a commute or traditional office schedule.
• - Competitive earnings: Access opportunities with competitive, program-specific compensation rates disclosed before you commit.
• - Weekly payments: Get paid weekly for completed services, subject to program terms.
• - Multiple opportunities: Explore customer service programs across a variety of industries based on your qualifications and availability.
• - Priority Boarding: Top-performing, reliable agents receive priority access to available shifts, helping maximize their earning opportunities.
• - Work on your terms: Operate as a 1099 independent contractor with the freedom to choose which opportunities you accept.
• Location: Remote, United States only. Eligibility is limited to ShyftOff-approved states.
• Independent Contractor Disclosure: ShyftOff provides opportunities for independent contractors, not traditional employment. Agents choose whether to accept available opportunities and are responsible for their own taxes, equipment, and business expenses. Compensation, qualifications, and available hours vary by program and are not guaranteed. There is no fee to join ShyftOff. When you opt into a specific client program, you pay for that program's non-refundable background check ($40 for most programs; $199 for the Financial Services program). Program-specific certification and onboarding requirements are explained in the ShyftOff app.

Experience

We're looking for dependable, customer-focused independent professionals who take pride in delivering great service.

• 3+ years of customer service experience preferred.
• - Excellent verbal and written communication skills.
• - Strong problem-solving abilities, empathy, and active listening skills.
• - Ability to fulfill accepted service commitments and meet client quality standards.
• - Comfortable navigating multiple computer systems and learning new technology.
• - Modern computer, USB headset, and reliable hard-wired internet connection (25 Mbps minimum).
• - Quiet, professional workspace suitable for customer calls.
• - Ability to complete program-specific qualifications, certifications, and onboarding requirements.

Salary and Perks

$14–$20 per hour, depending on the program and applicable compensation structure. Weekly payments for completed services, subject to program terms. Flexible scheduling in 30-minute increments with no minimum hour commitments. Hours are not guaranteed.