Director, People Operations

• Establish the global People Operations operating model across employee lifecycle.
• Manage People Operations and Talent Acquisition Operations teams.
• Establish service standards and escalation paths.
• Own operational readiness for policies and compliance workflows.
• Improve the consistency and quality of the employee experience.
• Build scalable documentation and self-service resources.
• Manage key People Operations vendors and partnerships.
• Serve as an escalation point for complex issues.
• Establish the operating model for Talent Acquisition Operations.
• Partner with Talent Acquisition leadership to improve processes.
• Identify opportunities to strengthen recruiting workflows.
• Support scalable recruiting programs and vendor management.
• Partner with People Programs, Systems & Analytics to maintain an integrated roadmap.
• Translate operational pain points into requirements and process improvements.
• Define operating metrics and success measures.
• Ensure new systems, workflows, and programs are operationally sound.
• Partner on data quality, process governance, and automation use.
• Partner with HRBPs, Recruiting, and other departments to deliver processes.
• Lead change adoption for operational changes.
• Represent People Operations in cross-functional planning and discussions.

Experience

• 15+ years of experience in relevant fields, including 5 years leadership experience.
• Success in designing or scaling global People Operations models.
• Experience leading teams across multiple operational disciplines.
• Strong understanding of employee lifecycle operations and HR compliance.
• Experience with recruiting systems like Greenhouse.
• Experience improving operational controls and service delivery.
• Experience managing integrations across HR systems.
• Experience partnering with various departments on sensitive matters.
• Sound judgment with confidential information and compliance matters.
• Strong program management and communication skills.
• Ability to use data to diagnose issues and set priorities.

Salary and Perks

Pay range: $163K - $263K

• Restricted Stock Units
• Health benefits
• Vision benefits
• Dental benefits
• Mental health benefits

About LaunchDarkly

LaunchDarkly allows teams to manage product features.