Employee Experience & Internal Events Lead

Reports To: Chief of Staff, CPO’s Office
Location: India (Remote)

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.

Learn more about us on our YouTube Channel or Blog Posts

About the Role:

We’re hiring an Employee Experience & Internal Events Lead to design and deliver programs, communications, and experiences that strengthen connection, recognition, and culture across HighLevel’s global, remote-first workforce.

You’ll own the employee experience portfolio, including flagship internal events, recognition, gifting, employee campaigns, and culture-building initiatives. You’ll be responsible not just for strong ideas, but for turning those ideas into high-quality execution that feels distinctly HighLevel.

This is a senior, hands-on operator role. You’ll own the portfolio and personally execute meaningful work across strategy, planning, communications, vendor management, budgets, program design, and delivery, while also directing support from specialists, seasonal staff, agencies, and vendors. You should be equally comfortable shaping an initiative and experience concept, writing compelling employee communications, building a detailed event plan, solving an attendee issue onsite, and improving the process before the next cycle.

You’ll work closely with the Chief of Staff, Marketing, Finance, Legal, People Operations, and leaders across the business to create experiences employees want to participate in and remember.

What You'll Do:

Employee Experience

• Own the Strategy for Employee Programs and Initiatives: Own the strategy for employee Programs and initiatives, recognition, and events aligned with HighLevel’s culture, values, and business priorities.
• Design Culture Defining Experiences: Create programs and initiatives that strengthen connection, recognition, belonging, and pride across a remote and distributed workforce.
• Build the Employee Experience Calendar: Own the annual calendar of employee experiences, recognition moments, campaigns, events, and cultural activations.
• Drive Participation & Community: Develop creative ways to increase employee participation and create momentum around programs before, during, and after launch.
• Measure What Resonates: Track program participation and feedback, and partner with the org effectiveness team to understand how programs connect to broader engagement results.

Signature Internal Events

• Deliver Best-in-Class Internal Events: Lead end-to-end strategy and execution for Leadership Kickoff, HighLevel’s 1,700–2,000 person Global Retreat, and other flagship internal employee events.
• Bring HighLevel’s Culture to Life: Ensure every internal event reflects our culture, brand, and values through the programming, environment, communications, content, and details.
• Own the Employee Attendee Journey: Design the full attendee journey from the first announcement through travel, onsite participation, and post-event follow-up.
• Lead Agencies & Vendors: Manage event agencies and partners across venues, production, A/V, travel, hotels, transportation, catering, and other internal event services.
• Own Event Readiness & Execution: Build detailed plans, manage budgets and risks, establish readiness checkpoints, and lead onsite delivery and escalations for internal events.

Employee Communications & Storytelling

• Write Employee Communications: Draft clear, compelling communications for events, recognition, employee programs, employee campaigns, and…