Senior Project Manager

About the Role

RDEL Group & Craft&Crew are looking for an experienced Senior Project Manager to join our growing team. We're a full-service digital agency delivering everything from complex websites and digital experiences to SEO, AEO, paid media, video production, and ongoing support and maintenance.

We're looking for someone who understands the pace, variety, and complexity of agency life. Someone who can confidently manage multiple clients, projects, and ongoing engagements while keeping teams aligned, budgets on track, and clients informed and happy.

As a Senior Project Manager, you'll oversee the full lifecycle of client engagements, from discovery and planning through execution, delivery, and ongoing support. You'll work closely with our development, design, strategy, search, media, and production teams to ensure projects run smoothly and deliver meaningful results.

This role goes beyond managing timelines and tasks. You'll be a trusted point of contact for clients, take ownership of project financials, help manage resources, identify opportunities for account growth, and continuously look for ways to improve how we work.

We're looking for someone who brings at least five years of project management experience in a digital, marketing, or creative agency environment and is comfortable managing a diverse portfolio of clients and services.

What You'll Do

Project Management & Delivery

• End-to-End Project Management: Lead the planning, execution, monitoring, and delivery of digital agency projects, ensuring work is completed on time, within budget, and to our quality standards.
• Diverse Project Portfolio: Manage engagements across website design and development, SEO/AEO/GEO, paid media, video production, digital marketing, support and maintenance, and ongoing client retainers.
• Planning & Estimation: Collaborate with internal teams to define scope, estimate effort, establish budgets, identify dependencies, and develop realistic project plans.
• Resource Coordination: Work with team leads and our delivery team to coordinate resource availability, capacity, priorities, and project assignments across multiple clients and workstreams.
• Requirements & Scope Management: Gather and document client requirements, translate business objectives into actionable deliverables, and proactively manage scope, changes, risks, and expectations.
• Task & Workflow Management: Maintain project boards, tasks, schedules, and documentation using tools such as Jira and Confluence, ensuring work is clearly defined, prioritized, and progressing.
• Retainer & Support Management: Oversee ongoing support, maintenance, and retainer engagements, including request intake, triage, prioritization, budget consumption, and service delivery.
• Cross-Functional Collaboration: Coordinate with developers, designers, strategists, SEO specialists, media teams, video producers, and other stakeholders to keep work moving efficiently.
• Quality & Delivery Oversight: Ensure deliverables are reviewed, tested, and validated appropriately before being presented to clients or released.
• Risk & Issue Management: Proactively identify challenges, remove roadblocks, escalate concerns when necessary, and recommend solutions before issues affect delivery.
• Process Improvement: Contribute to improving our project management practices, workflows, tools, and overall delivery efficiency.

Client & Account Management

• Client Relationships: Build and maintain strong, trusted relationships with clients, serving as a reliable primary point of contact throughout their engagements.
• Client Communication: Lead regular status updates, project meetings, and ongoing communications, keeping clients informed of progress, budgets, risks, and next steps.
• Expectation Management: Proactively manage client expectations, navigate challenging conversations, and ensure alignment on scope, timelines, deliverables, and responsibilities.
• Client Satisfaction: Take ownership of the overall client delivery experience, identifying concerns early and ensuring clients feel supported and confident in our work.
• Account Growth: Identify opportunities to provide additional value through new services, expanded retainers, enhancements, or follow-on projects, working collaboratively with our account and business development teams.
• Strategic Collaboration: Develop an understanding of each client's business objectives and work with internal specialists to recommend solutions aligned with their goals.

Financial & Resource Management

• Project Budget Ownership: Monitor project budgets, hours, burn rates, and profitability, proactively identifying and addressing potential overruns.
• Retainer Financial Management: Track ongoing retainer allocations, utilization, and remaining budgets to ensure work is planned and delivered within agreed commitments.
• Forecasting & Reporting: Maintain accurate project forecasts, estimates to completion, and financial updates to support internal planning and decision-making.
• Invoicing Support: Collaborate with finance and delivery teams to ensure project milestones, time tracking, and billing information are accurate and up to date.
• Change Management: Identify and document out-of-scope requests, support change orders, and ensure additional work is appropriately estimated, approved, and accounted for.
• Resource Planning: Collaborate with team leads to balance workloads, manage competing priorities, and make effective use of available resources.

Sales & Business Development Support

• Proposal & RFP Support: Participate in proposal development, project scoping, estimates, and RFP responses, helping ensure proposed work is realistic and achievable.
• Client Opportunities: Recognize opportunities for new projects, additional services, or expanded client relationships and bring them forward to the appropriate teams.
• Client Discovery: Participate in client discovery sessions, helping clarify requirements, identify risks, and…