Night Responder

This is a remote position.

NOW HIRING | NIGHT RESPONDER

Bushwise | Remote Role

Ideally based in Hoedspruit

Are you an excellent communicator who loves wildlife, works well independently, and thrives on responding quickly to enquiries?

Bushwise is looking for a femaleNight Responderto ensure no new wildlife course lead waits for a response simply because they enquired outside normal business hours.

This is aFirst Responder Nightrole, supporting the lead queue when the daytime First Responder is off shift, on leave or unavailable.

YOUR ROLE

You’ll be the first point of contact for prospective Bushwise students, providing warm, accurate and personalised responses while moving each lead towards the next step — whether that’s a call, booking or application.

Key responsibilities include:

Monitor and claim new leads throughout your shift

Respond promptly via WhatsApp, voice notes, email and phone

Personalise responses and ask the right qualifying questions

Accurately update Salesforce/lead records and log every interaction

Schedule calls and create clear follow-up tasks

Manage the required follow-up cadence across different channels

Hand qualified leads over to the Admissions Lead

Stay involved until the Admissions Lead has made contact

Keep lead statuses and reasons for uncontactable/nurtured leads up to date

Advantageous:

• Passion for wildlife and the African bush
• Understanding of field guide training/courses
• Experience with Calendly or similar scheduling platforms
• Experience dealing with international students or gap-year enquiries

We’re looking for someone who is:

Warm, professional and enthusiastic

Friendly without being pushy

A clear, plain-language communicator

Honest and detail-oriented

Comfortable working independently during evening/night hours

Requirements

WHAT WE’RE LOOKING FOR

Essential:

• Fluent, warm spoken and written English
• Excellent phone and voice-note communication skills
• Comfortable working with Salesforce, WhatsApp, shared inboxes and lead queues
• Exceptional attention to detail
• Able to work independently and prioritise effectively
• Strong understanding of international time zones and cultural differences
• Reliable, organised and able to follow processes accurately
• Willing to escalate when unsure rather than guess

Benefits

Start date:ASAP

Salary:up to R10,000 per month, depending on experience

Working Hours:Saturday – Wednesday, 4:00pm – 1:00am

(Includes a 1-hour dinner break)

Originally posted on Himalayas