Head of Revenue Operations

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world — one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We're a team of fiercely driven individuals committed to making healthcare more sustainable — and we're looking for passionate people to help us get there.

For more information, visit arcadia.io.

Arcadia helps healthcare and life sciences organizations deliver measurable results. We unify fragmented data across the healthcare ecosystem so payers, providers, ACOs, and life sciences companies can make confident decisions grounded in trustworthy intelligence. Our platform supports more than 200 organizations and 40 million attributed lives across value-based care, risk adjustment, population health, and life sciences programs.

Why This Role Is Important to Arcadia

Arcadia's commercial team depends on consistent process, clean pipeline data, and forecasts to help manage and grow the business. As a fast-growing company, we need to scale our infrastructure, systems and operating model to one that aligns to the pace of the growth. This role owns the systems, tools, and cadences that make pipeline reviews, forecasting, and reporting consistent and accurate across the entire commercial team.

Part of the initial mandate is understanding the current ecosystem of tools and technology that support commercial and revenue operations today, and making recommendations on the optimal tech stack for the function going forward — one that is AI native. This person will be the accountable owner of that stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation.

This person will run point on sales operations and the forecasting cadence, and will build the AI-powered operating layer (dashboards, briefings, and workflow tools) that gives the entire commercial organization — not just its leadership — real-time visibility and leverage.

This is role is for someone who is execution oriented. You'll work in the tools yourself — not just direct others to — while also setting the strategy, systems, and rigor that let Sales, Marketing, Customer Success, Legal, and Finance move as one aligned, predictable engine.

What You'll Be Doing

• Own the revenue operating system, designing and scaling the processes, metrics, and infrastructure that drive consistent, predictable performance across the business
• Partner with Systems Engineering to drive end-to-end improvements and scalability in Salesforce, including structure, data hygiene, workflow automation, and adoption across the sales org
• Evaluate the current ecosystem of tools and technology supporting commercial and revenue operations, and make recommendations on the optimal, AI-native tech stack for the function
• Serve as the accountable owner of that tech stack and roadmap, partnering closely with Product and Tech to build the AI-native operating system rather than building it in isolation
• Own pricing strategy, SKUs, and the end-to-end quote-to-cash process, ensuring pricing structures and deal execution are clean, consistent, and scalable
• Own the forecasting cadence and develop robust, repeatable forecasting models (pipeline, bookings, ARR) that improve accuracy and predictability
• Build the AI-powered operating layer — automated briefings, pipeline intelligence, meeting prep, and reporting dashboards — that gives the commercial organization real-time visibility
• Establish and maintain a unified KPI framework, ensuring alignment on definitions, visibility, and accountability across the funnel
• Act as connective tissue across live opportunities, coordinating Marketing, Finance, the RFP team, Value Enablement, and Sales Engineering so they're effectively leveraged
• Partner with Sales, Marketing, Customer Success, and Finance leadership to align execution with company goals and financial plans
• Analyze pipeline health, conversion rates, and sales efficiency to identify opportunities and drive improvements
• Design and manage sales compensation and incentive plans that align with business objectives and drive desired behaviors across GTM teams

What Success Looks Like

In 3 months

• Build a deep understanding of Arcadia's GTM model, revenue streams, and key SaaS metrics (ARR, NDR, GDR, pipeline coverage, win rates, sales cycle)
• Assess current RevOps infrastructure, CRM configuration, reporting, and forecasting methodologies
• Map the current ecosystem of tools and technology supporting commercial and revenue operations, and begin forming a point of view on the optimal, AI-native tech stack
• Establish trust across Sales, Marketing, Customer Success, and Finance leadership

In 6 months

• Own the CRM and forecasting cadence end-to-end, with a unified KPI framework giving clear visibility into pipeline health,…